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Payment
Payment is taken securely using PayPal or Square. You will be automatically redirected to the appropriate website to complete this process.
You do not need a PayPal or Square account to pay this way.
When paying by PayPal please ensure the address used on Paypal checkout matches the address you wish to have the item shipped to. Due to PayPal's Buyer/Seller Protection programme items must be shipped to that address to cover both our customers and ourselves. If you are having your order sent to a different address than the one registered as your default address on PayPal there is the option to add a new shipping address on your Paypal account.
UK customers can also pay bank transfer, or cash if you are collecting your order. Collections are by pre-arrangement only.
Delivery
Standard UK Delivery to mainland addresses is £3.95 per order. Please contact us directly if you are planning on placing a small order for a reduced postage discount.
We are happy to post outside of the UK but please contact us first choosing Request Invoice as your delivery option at checkout.
We aim to dispatch all orders within 48 hours of ordering, although most orders are dispatched within 24 hours. During weekends or public holidays orders will be dispatched on the next working day. Orders which include personalised stickers may take an additional 24 hours to dispatch.
If you require tracking for your order please inform us immediately - additional fees will apply.
Collection
If you live locally and would like to collect your order and pay via cash please email us to arrange a collection day and time. Any items ordered online must be collected within 5 days of purchase.
Returns
At Bluebird Parties our mission is to provide good quality products with great customer service. It's the reason we have repeat customers from America to Australia!
We hope you will be pleased with your purchase, however, if you are not happy for any reason please email us as soon as possible. Items should be returned unused in their original packaging within 14 days of purchase. In the unlikely event that your order has been received faulty or damaged we will either replace the item free of charge or issue a full refund including any postage and packaging costs incurred. If you have any problems with damaged items during transit please contact us within 24 hours of delivery.
If you wish to return an order because you have changed your mind we are unable to refund the cost incurred for returning it to us. We cannot be held responsible for any returns lost in transit so please send the order back using a traceable service. If you decide to return your entire order to us within 7 days of receiving it we will also refund the original postage paid in line with the distance selling regulations.
Refunds can only be issued via the original method of payment. We will issue all refunds within 2 working days of receipt of the item. We will contact you to confirm as soon as your refund has been issued.
Stock
The products on our website reflect what is currently in stock and our aim is to ensure that this is accurate and up to date at all times. In the unlikely event that a product is out of stock we will contact you via email or telephone and advise the dispatch date. Should you wish to change or cancel your order at this stage then we will be pleased to action this for you.
